Free-standing, touch-screen kiosks put parolees in touch with rehabilitative and transitional services

By Dana Simas, Public Information Officer

The California Department of Corrections and Rehabilitation’s (CDCR) Division of Rehabilitative Programs (DRP), Division of Adult Parole Operations (DAPO), and Enterprise Information Services (EIS) have successfully collaborated to install first-of-its-kind technology at select parole offices statewide.

The department has just completed installing 18 Automated Rehabilitation Catalog and Information Delivery (ARCAID) kiosks to help parolees search and locate a wide range of available resources from substance abuse treatment, sober living, health services, employment, child care, and necessary government services like driver’s licenses, social security and veteran’s services.

Within the first month of installation the kiosks have provided hundreds of parolees access to rehabilitative opportunities.

A total of 752 parolees logged in during the first month of the kiosks being installed at 16 select parole offices. More than 57 percent of the parolees surveyed indicated the machines were either “easy” or “very easy” to use.

Each kiosk has a user-friendly touch-screen for parolees to access the database of community resources available in his/her area. Parolees can select a nearby resource, view maps and contact information for their selections, and print directions to take with them.

The self-guided interface helps parolees find resources without the need for assistance. CDCR anticipates the ARCAID machines will increase parolee use of rehabilitative programs while reducing dependence on staff for research and referrals.

“Installation of these kiosks has streamlined information on the rehabilitative services CDCR offers offenders in the community. Ready access to transitional services is vital to successful reentry into their communities,” DRP Chief Millicent Tidwell said. “The ultimate goal is to reduce recidivism by increasing the use of these programs.”

In time, the ARCAID services will be available across a wide range of mobile devices. It will also be accessible by friends and family members of parolees so they can assist their loved one’s transition back into the community. Parole agents will also be able to track the activity of their parolees to help make sure they are receiving the help they’re looking for.

“Parolee involvement in rehabilitative programs within the community is critical to reducing their recidivism rate,” DAPO Chief Dan Stone said. “Our parole agents work very hard to help protect public safety. These new machines will be an additional resource for offenders to get the immediate assistance they need.”

The kiosks have been installed at 18 select parole offices strategically placed across the state. They are located in Antelope Valley, Bakersfield, Chula Vista, El Monte, Fresno, LA Central, Oakland, Orange-Anaheim, Richmond, Riverside, Sacramento, Salinas, San Bernardino, San Francisco, San Jose, Santa Ana, Stockton, and Van Nuys.

Locations of the kiosks and other information about them is available here.

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